How to Restore Kerio Connect from Backup for Crashed Server?

Mark Regan
Published: November 4th, 2024 • 5 Min Read

To restore Kerio connect from backup after server crash. First, stop the Kerio services and locate the original directory file, and copy the existing data from the folder. Know to reinstall the Kerio server and paste the old directory data to the newly installed one. To have a more detailed step-by-step guide for the topic of how to rebuild a mailbox from a crashed Kerio server stay tuned with us till the end of the blog.

Why Users Face Kerio Connect Server Crash?

Corrupted Indexes: Corrupt index files may be the reason for instability. When “index.fld” (index fields) files get corrupt. The Kerio server may crash as it may not read the proper data. To fix this issue first stop the Kerio services and delete the “index.fld” file and restart the services. Thereafter, the server will automatically create “index.fld” file.

Incompatible Updates: Sometimes incomplete and incompatible updates may be the reason for server crashes. In such instances, the old server data is not available in the newly installed server. The only approach we apply is to replace the old server data directories with the new one.

Network Issues: If the server is experiencing a network issue, then in such circumstances the server may not properly respond to the requests. To check network issues run the command ping “your domain” in your Windows cmd. If all the packets are received successfully, it means your network is working.

Insufficient Server Resources: It is seen in several instances that due to heavy load on server resources, the server may not respond properly. Such conditions may lead to unexpected server crashes. To prevent such cases, it is recommended to monitor server resources keenly.

Since there may be various reasons behind the server crash. But the most recommended solution for Kerio mail server recovery is reinstalling a server and replacing the old directories with a new one. Now let’s have a detailed step-by-step working guide for the topic of how to restore Kerio Connect from backup after server crash.

Kerio Restore Mailbox from Backup After Server Crash – Manual Approach

Initially, stop the Kerio connect services by opening “services.msc” in Windows run.
Next, open “cmd” and type the command “where store” and press the “Enter” button.
Then, go to the store path and copy the directory to some other location.
After that, replace the “store” folder in the newly installed Kerio Server.
Finally, restart the Kerio services and check of “error.cnfg” file for any error.

Note: Ensure you have an updated backup of Kerio mail server before starting the manual method. Without updated backup, there may be a chance of the crucial Kerio mailbox data loss.

Disadvantages of Using Manual Techniques

The above-mentioned method is not fruitful in the case of multiple users.
This manual approach is not recommended for non-technical users.
Since it is a manual approach there is a high chance for errors. Leading to crucial data loss.
The manual technique will not work if the .msg file gets corrupted.

How to Restore Kerio Connect from Backup After Server Crash?

To completely restore the Kerio connect mailbox without backup users can use the Kerio converter toolkit. This advanced utility is dedicated to rebuilding the Kerio mailbox after a server crash. Additionally, using this utility users can restore mailboxes in 25+ generic formats and email platforms. Secondly, this advanced tool is carved with advanced filter options based on date range, from, to, and subject. Using these filters users can selectively rebuild mailbox for Kerio Connect. Now, let’s have a detailed working step of the automated method.

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Guide to Restore Kerio Connect from Backup After Server Crash

First, download and run the expert utility on your system.
Then, choose the “select files or folder” button and add the “mail” folder.
Ensure you have added the correct folder as described in the screenshot and choose multiple users options if you are restring mailbox for multiple users.
After that, choose the mailbox you need to restore and click on “Next”.
Now, choose the saving option as “IMAP” and enter the Kerio IMAP server details.
Then, enter the required credentials and click on the “Next” button.
Finally, the Kerio Connect mailbox is restored please wait for the process to complete.

Note: To find the exact path for the store/mail folder open the “Windows cmd” and run the “where store” command. Using this command, you will get the exact path for your mail folder. Please choose the correct folder to accurately restore Kerio Connect from backup after server crash.

Conclusion

To summarize the above blog for the topic, restore Kerio Connect from backup after server crash. We have discussed the common causes of server crashes and the approach to fix them. Additionally, we have uncovered the manual approach along with using Windows cmd in a detailed structured way. However, the manual approach has some disadvantages. So, we have uncovered the expert solution to restore the Kerio mailbox. Finally, we have seen the detailed working steps of the expert methodology.